FAQs
What ingredients are used in Djebess products?
Our formulas are thoughtfully made with plant-based and naturally derived ingredients, including botanical oils, floral waters, plant butters, aloe vera, vitamins, and other carefully selected actives. Moringa is at the heart of many of our formulas, complemented by ingredients such as jojoba, argan, rosehip, baobab, aloe vera, and vitamin E depending on the product. You can find the complete ingredient list on each product page.
Do you use preservatives?
Yes. Water-based skincare requires an effective preservation system to help maintain product safety, quality, and stability. Djebess uses carefully selected preservatives in formulas where they are necessary. For complete details, please refer to the ingredient list provided on each product page.
How long are Djebess products good for?
For the best experience, always follow the storage and usage instructions on the product packaging. Keep products properly closed and avoid introducing water or bacteria into the container. If a product has a PAO (Period After Opening) symbol on its packaging, follow the indicated timeframe after opening.
What makes moringa special?
Moringa is at the heart of the Djebess philosophy. Moringa oil is naturally rich in nutrients and fatty acids and is used throughout our beauty rituals to nourish the skin and hair. Moringa leaves can also be consumed as a dietary supplement and are naturally rich in vitamins, minerals, antioxidants, and essential amino acids.
Are Djebess products vegan?
Many Djebess formulas feature vegan and plant-derived ingredients. Because formulations may vary from one product to another, we recommend checking the individual product page for the most accurate ingredient information. Djebess Organic Moringa Capsules, for example, use vegan capsules and contain no additives or GMOs.
Are Djebess products suitable for all skin types?
Several Djebess products are designed to work across different skin types. For example, the Moisturizing Body Cream is described as suitable for all skin types, while other products may address more specific needs. We always recommend reviewing the individual product description and performing a patch test before introducing a new skincare product into your routine.
How should I patch test a new product?
Before using a new topical product, apply a small amount to a discreet area of skin, such as the inner elbow, and wait 48 hours before regular use. Djebess recommends this precaution on its skincare and haircare products.
What is the best way to build a Djebess skincare routine?
A simple routine can begin with three steps: exfoliate and cleanse, hydrate, and enhance. You can also pair complementary products; for example, Djebess recommends applying the Rare Face & Neck Serum before the Face & Neck Moisturizer.
Does Djebess offer hair care products?
Yes. Djebess extends the benefits of moringa beyond skincare with haircare products such as the Botanical Growth Elixir. Its formula combines organic moringa oil with rosemary, hibiscus, and nettle and is designed to nourish the scalp, strengthen the hair, reduce breakage, and support healthier-looking hair.
Does Djebess offer wellness supplements?
Yes. Djebess offers Organic Moringa Capsules as part of its approach to beauty and well-being from within. Each serving contains 1,000 mg of organic moringa, and the capsules are vegan, non-GMO, additive-free, allergen-free, and made in Canada. The suggested use is two capsules per serving, one to two times daily, preferably with meals.
How should I store my Djebess products?
Store products according to the directions on their packaging. The Organic Moringa Capsules and Botanical Growth Elixir, for example, should be kept in a cool, dry place away from moisture and direct light.
Orders & Shipping
Do you ship internationally?
Yes. Djebess serves customers beyond Canada through our international store. Available shipping options, rates, and delivery availability may vary depending on your destination and will be displayed during checkout.
How much does shipping cost?
Shipping rates are calculated at checkout based on your order and destination. For Canadian orders, Djebess currently offers free shipping on purchases over $150 CAD.
How can I track my order?
Once your order has been processed and shipped, you’ll receive a shipping confirmation with tracking information when available. You can use this information to follow your package throughout its journey.
Can I change or cancel my order?
If you need to make a change or cancel an order, please contact us as soon as possible after placing it. We’ll do our best to accommodate your request; however, once an order has been processed or shipped, changes may no longer be possible.
What is your return policy?
We want you to feel confident when shopping with Djebess. Return eligibility may depend on the condition and type of product purchased. Please refer to our Refund Policy for complete information regarding returns, refunds, and applicable conditions.
What should I do if my order arrives damaged or incorrect?
We’re sorry if something isn’t right with your order. Please contact our customer care team as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging. Our team will review the situation and help you find the appropriate solution.
What payment methods do you accept?
Available payment methods are displayed securely at checkout. Djebess currently displays major payment options including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Discover, among others, depending on your location and device.
Are taxes and duties included for international orders?
Taxes, duties, and import fees can vary depending on the destination country. Any applicable charges will depend on the destination and the options presented during checkout or by local customs authorities.
Where are Djebess products made?
Djebess is a Canadian brand, and products such as the Organic Moringa Capsules are made in Canada. Manufacturing information can vary by product, so we recommend checking the individual product page for specific details.